Habitat Mart provides a purchasing and shipping service for products from the United States to Vietnam. Because sourcing and shipping happen across borders, order processing may involve several distinct stages.
This policy is intended to help customers understand our delivery coverage, estimated timelines, shipping costs, and factors that may affect the delivery process.
Habitat Mart supports delivery to addresses in Vietnam provided by the customer at checkout.
The delivery address must be complete and accurate, including the recipient's full name, phone number, address, and any other information the shipping carrier needs to complete delivery.
For certain locations with restricted access, the carrier may only be able to deliver to a designated receiving area, such as:
In these cases, the customer is responsible for coordinating with the carrier to receive the package at an appropriate location.
Habitat Mart encourages customers to record a continuous video while unboxing and inspecting the package as soon as it is received. This video may serve as supporting evidence if an issue arises regarding the product, quantity, or condition of the order.
Because products are purchased from suppliers in the United States and shipped to Vietnam, an order may go through several steps before it reaches the customer.
Stage 1: Purchasing and domestic shipping within the United States
Once a customer completes an order, Habitat Mart processes and purchases the product from the supplier in the United States.
The product is then shipped from the supplier's address to a consolidation warehouse or the receiving location of Habitat Mart's shipping partner in the United States.
Estimated time: 1–3 business days, depending on the product, its availability, the supplier, and the receiving location in the United States.
Stage 2: International shipping to Vietnam and domestic delivery
Once the product arrives at the warehouse in the United States, it is shipped to Vietnam and then handed off to a local carrier for delivery to the customer's registered address.
Estimated time: 9–11 business days from the time the product is handed off for international shipping.
Actual delivery time may vary depending on the delivery address, shipping schedules, customs clearance, and the processing capacity of the carriers involved.
Total estimated time
Under normal operating conditions, the time from order confirmation to delivery is typically:
2–3 weeks.
This timeframe is an estimate only and is not an absolutely guaranteed delivery time.
Delivery may take longer than expected due to factors outside Habitat Mart's direct control, including but not limited to:
When a significant delay occurs, Habitat Mart will make reasonable efforts to keep customers informed and provide support where possible.
Customers can track the status of their order through their Habitat Mart account, where the order supports shipping status updates.
Tracking information may be updated at each stage, including:
If tracking information is unavailable on the website or additional support is needed, customers can contact Habitat Mart through our official support channels.
Habitat Mart works with appropriate carriers and logistics partners to ship products from the United States to Vietnam and complete domestic delivery.
The shipping cost for each order may be determined based on several factors, including:
The shipping cost that applies to each order will be shown at checkout or before the customer completes the order.
Customers should review the total cost carefully before confirming their order.
Customers are responsible for providing accurate delivery information and ensuring they are able to receive the package at the registered address.
Customers should:
Habitat Mart is not responsible for failed deliveries resulting from inaccurate information provided by the customer, or from the customer being unreachable or unable to receive the package after multiple delivery attempts based on the information provided.
If the carrier is unable to reach the customer or cannot complete delivery for reasons attributable to the customer, the order may be returned to the carrier's warehouse or holding facility.
Such cases may include:
Habitat Mart or the carrier may contact the customer to arrange redelivery where conditions allow.
Where an order can still be delivered after a failed delivery attempt, Habitat Mart may help arrange redelivery.
If the failed delivery was caused by the customer, the shipping costs incurred for the subsequent delivery attempt may be charged to the customer.
Customers will be notified of any additional fees, if applicable, before redelivery is carried out.
If an order is returned to the warehouse because delivery could not be completed, and the customer does not arrange to receive it within a reasonable time, Habitat Mart may handle the order based on the actual condition of the product.
For products with a short shelf life or that require special storage conditions, extended warehousing may affect product quality. In such cases, Habitat Mart may be unable to redeliver the product if it can no longer be stored under the necessary conditions.
If a customer requests redelivery, they may be required to pay the resulting shipping costs and any related fees, depending on the specific case.
The carrier may not open and inspect the product with the customer in detail at the time of delivery.
For this reason, Habitat Mart strongly recommends that customers:
Providing complete photos and video will help Habitat Mart verify the issue more quickly and accurately.
Habitat Mart may update, adjust, or add to this Shipping Policy to reflect changes in business operations, operating procedures, shipping partner services, and applicable law.
The latest version of this policy will be published on the Habitat Mart website along with the date of the update.
A customer's continued use of the service after this policy is updated is understood to mean the customer has reviewed and accepted the new terms, to the extent permitted by law.
Habitat Mart encourages customers to check this policy periodically for the latest updates.