Privacy Policy

1. Overview

This Privacy Policy explains what information Habitat Mart collects when you visit our website, place an order, or contact us, and how that information is used, shared, and protected.

By using this website or placing an order with us, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly

• Your name, phone number, and delivery address, when you place an order or ask us to ship something to you.
• Your email address, if you create an account or fill out a form on this site.
• The content of messages you send us on Facebook, Zalo, or through the contact form, including product questions, order details, and payment confirmations.
• A record of your order: the products, quantities, prices, and shipping details you confirm with our support team.

Information we do not collect

We do not currently process card payments on this site. Orders are paid by bank transfer directly to our account, so we never receive or store your card numbers, bank passwords, or one-time codes. See our Payment Guide for how payment actually works.

3. How We Use Your Information

We use the information we collect to:

• Confirm, process, and ship your order.
• Match a bank transfer to the correct order, using the transfer note you provide.
• Respond to your questions and provide customer support.
• Send order-related updates, such as shipping status or a request for missing information.
• Maintain the security and proper functioning of this website.

We do not use your information for automated advertising profiling, and we do not sell your personal information to third parties.

4. How We Share Your Information

We share information only where it is needed to serve you:

• With shipping carriers and logistics partners, so your order can be delivered, consistent with our Shipping Policy.
• With our bank, to confirm and reconcile your payment.
• With Meta (Facebook Messenger) and Zalo, if you choose to contact us through those platforms. Messages sent that way are also subject to that platform's own privacy policy.
• Where required to comply with the law, or to protect the rights, safety, or property of Habitat Mart or others.

5. The Contact Form and Local Storage

The contact form on this site does not submit your message to a Habitat Mart server. Instead, it opens your own email application with the message pre-filled, and you choose whether to send it from your own email account. We only receive what you actually send us that way, the same as any other email.

This site also stores a single, non-identifying preference, whether you've chosen light or dark mode, directly in your browser's local storage. That value stays on your device and is never sent to us.

We do not currently use third-party analytics or advertising trackers on this site. If that changes in the future, we will update this policy to reflect it.

6. Data Retention

We keep order and communication records for as long as needed to fulfill your order, handle any related return or dispute, and meet our own recordkeeping and legal obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

You can ask us to access, correct, or delete the personal information we hold about you, or ask questions about how it is used, by contacting us through the details below. We will respond within a reasonable time, and may need to verify your identity before making changes to protect your account.

8. Data Security

We take reasonable steps to protect the information you share with us. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. You can help by never sharing your bank password, OTP code, or PIN with anyone, including anyone claiming to represent Habitat Mart.

9. Children's Privacy

This website is intended for adults who are able to enter into a purchase agreement. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Platforms

Ordering through Facebook or Zalo means your conversation also lives on those platforms, governed by their own privacy policies and terms, not this one. We encourage you to review those policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page along with its update date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach us at habitat7mart@gmail.com or through our Contact Us page.