HABITAT MART

Guides

How to place an order and how to complete payment.

How to Order

Habitat Mart currently supports placing orders directly through Facebook or Zalo. The process is simple, and our support team will be with you throughout order confirmation.

1. Contact Habitat Mart

You can message Habitat Mart on Facebook or Zalo using the buttons below:

fChat on FacebookZChat on Zalo

You can send the product name, a photo of the product, or a link to the product on our website so our Support team can check it and assist you.

2. Product Confirmation

Our Support team will confirm the following with you:

  • The product name and details.
  • The quantity you want to purchase.
  • The product price.
  • The shipping cost.
  • The total amount due.
  • The recipient's information.

Please review this information carefully before confirming your order.

3. Providing Delivery Information

For Habitat Mart to create and process your order, you'll need to provide:

  • The recipient's full name.
  • Phone number.
  • Delivery address.
  • Any other information needed, if applicable.

You are responsible for making sure the information provided is accurate, to avoid affecting delivery.

4. Payment

Once your order and total cost are confirmed, Habitat Mart will provide the company's official bank account details.

Please make your transfer following the instructions in our Payment Guide.

The transfer note should include:

Full name + Phone number

Example: NGUYEN VAN A 0901234567

5. Order Confirmation

Once Habitat Mart has checked and confirmed your payment, your order will be confirmed and move on to processing.

You can contact Support at any time for an update on your order status.

6. Processing and Delivery

Once your order is confirmed, Habitat Mart purchases the product and carries out shipping from the United States to Vietnam.

Delivery timelines and process follow Habitat Mart's Shipping Policy.

7. Notes When Ordering

Please:

  • Carefully check the product, quantity, and order details before confirming.
  • Provide an accurate full name, phone number, and delivery address.
  • Only transfer funds to the official bank account provided by Habitat Mart.
  • Keep your payment information or proof of payment until the order is completed.
  • Contact Support if you need to change or add information before the order is processed.

Note: An order is only considered complete once Habitat Mart has confirmed the order details and your payment.

Payment Guide

After confirming the product and total order value with Habitat Mart's Support team, please complete payment by bank transfer using the details below.

1. Bank Transfer Details

Bank:
ACB - Asia Commercial Bank
Account name:
LU HOANG DUY
Account number:
695057

Note: Please double-check the recipient's name, account number, and amount before confirming the transaction.

2. Transfer Note

Please enter the transfer note in the following format:

Full name + Phone number

Example:

NGUYEN VAN KIET 0901234567

This information helps Habitat Mart match your payment to your order quickly and accurately.

3. After You Transfer

Once the transaction is complete, please send a screenshot of the successful transfer to Habitat Mart's Support team on Facebook or Zalo for review and confirmation.

An order is only considered paid and moved into processing after Habitat Mart has checked, reconciled, and confirmed the payment.

Important Notes

  • Only transfer funds after confirming the order and total amount due with Habitat Mart.
  • Carefully verify the account details before transferring.
  • Never share your bank password, OTP code, or PIN, or any other sensitive account information, with anyone.
  • Please keep your transaction receipt until the order is confirmed.
  • If you transfer the wrong amount or enter incorrect information, contact Support right away for assistance.
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